Australian Privacy Principles
Fulfilled Life Care is committed for the wellbeing of our clients and to be their trustworthy disability service provider. This policy outlines our ongoing obligations to our clients in respect of how we manage their Personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of our clients’ Personal information.
You can obtain a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal information and why do we collect it?
Personal information is information or an opinion about a person whose identity can be determined from that information or opinion. Examples of our clients’ personal information we collect include names, addresses, phone numbers, date of birth and details about their health or disability.
Mostly we receive personal information directly through clients, their partners, families of choice, families of origin, friends, carers, support persons during our client onboarding process. As a disability service provider, we need detailed personal information of our clients including details about their health, disability, dietary requirements, special needs etc. in order to provide person-centred service. Additionally, we obtain personal in many other ways including correspondence, by telephone and facsimile, by email and from third parties.
We collect clients’ Personal information for the primary purpose of providing our services to them. We may also use personal information for secondary purposes closely related to the primary purpose, in circumstances where clients would reasonably expect such use or disclosure.
When we collect personal information, we will where appropriate and where possible, explain to clients why we are collecting the information and how we plan to use it.
Sensitive Information
Privacy Act defines sensitive information to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We will user sensitive information only:
- For the primary purpose for which we obtained it, which is providing disability service to our clients
- For a secondary purpose that is directly related to the primary purpose
- With client’s consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect clients’ personal information directly from them. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that we make the client aware of the information we received from the third party.
Disclosure of Personal information
We may disclose Clients’ Personal information in a number of circumstances including the following:
- Third parties where a client consent to the use or disclosure; and
- Where required or authorised by law. This might include mandatory reporting requirements on child protection matters, and obligations to report incidences of violence, exploitation, neglect and abuse, and sexual misconduct to the NDIS Commission and police.
How we keep personal information who can access personal information
We arrange personal information by client and in the form of notes taken on paper, computer files including audio and video files.
A client’s personal information can be accessed only by the client, support workers who take care of the client, Program Manager and Quality and Complaints Manager.
Security of Personal information
As a responsible disability service provider, we store personal information in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When Personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify the personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to Personal information
Our client may access the personal information we hold about him/her. Our clients can also update and/or correct the information, subject to certain exceptions.
In order to protect clients’ personal information, we may require identification from them before releasing the requested information.
Maintaining the Quality of Personal information
It is important to us that our client’s personal information is up to date. We will take reasonable steps to make sure that personal information is accurate, complete and up-to-date. If a client advises that the information we have is not up to date or is inaccurate, we need to update our records as soon as possible.
Policy Updates
This Policy may change from time to time.
Acknowledgement of Privacy Policy
Everyone involved in Fulfilled Life Care including support workers and contractors should read our Privacy Policy. They also need to acknowledge that they have read and understood the policy.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Suite 4, 247 Church Street, Parramatta NSW 2150
Email us: info@fulfilledlifecare.com.au